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When someone dies, notifying Vodafone is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Vodafone takes to process a bereavement notification.
Vodafone bereavement contact details
Phone: 0808 005 7450 — Mon–Fri 8am–10pm, Sat–Sun 8am–8pm(dedicated bereavement line)
Online: Vodafone bereavement form
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call the bereavement team free on 0808 005 7450 — open Monday to Friday 8am to 10pm and at weekends 8am to 8pm — or use the online bereavement form. If the line is busy you can ask for a callback at a time that suits you rather than waiting.
Vodafone's form asks for the death certificate registration number, which is printed in the top-right corner of the certificate, and lets you upload a copy of the certificate itself. You also need the account type (mobile, broadband or both), the person's full name and date of birth, and the mobile number and address on the account.
The form offers four options: close the account, transfer it to someone else, move it to pay as you go, or move the number to a new mobile network. The last of these is the PAC route — a PAC lets you take the number to a different provider, not transfer the account to another person, and Vodafone emails one to you when you submit the form.
If the handset was on an airtime-plus-device plan, ask Vodafone what happens to the outstanding device balance and whether the handset needs to be returned. Vodafone does not publish a standard answer, so get it confirmed for the specific account.
Vodafone says it will email you within five working days to confirm the changes have been made. Wait for that confirmation and the final bill before cancelling the direct debit, so the account does not fall into arrears.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Vodafone does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.
Vodafone also supplies home broadband. If the deceased had both a mobile and a broadband account, say so when you get in touch — the form asks which services are held so that neither is left running.
Once Vodafone receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Vodafone will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Vodafone may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Vodafone
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Vodafone promptly protects the estate from unnecessary costs.
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