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When someone dies, notifying Virgin Media is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Virgin Media takes to process a bereavement notification.
Virgin Media bereavement contact details
Phone: 0800 952 2302 — Mon–Fri 8am–9pm, Sat–Sun 8am–8pm
Online: Virgin Media bereavement
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0800 952 2302 (seven days a week, including evenings) or use the online bereavement page. Virgin Media supplies broadband, TV, phone, and mobile — have all relevant service details to hand.
Virgin Media will need the account number (from a bill or the top of any correspondence), a certified copy of the death certificate, and your own contact details.
If another person at the property wants to keep the Virgin Media services, ask about transferring the account into their name. Otherwise, Virgin Media will arrange cancellation of all services.
Virgin Media will advise which equipment needs to be returned — typically the hub (router), TV box, and any additional equipment. Virgin Media provides a returns pack with prepaid postage.
Virgin Media will produce a final bill up to the date of service disconnection and cancel the direct debit. Any credit is refunded; outstanding balances become an estate debt.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Virgin Media typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once Virgin Media receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Virgin Media will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Virgin Media may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Virgin Media
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Virgin Media promptly protects the estate from unnecessary costs.
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