Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Sky is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Sky takes to process a bereavement notification.
Sky bereavement contact details
Phone: 0333 7591 018 — Mon–Fri 9am–7pm, Sat 9am–4pm
Online: Sky bereavement cancellation
Call 0333 7591 018 or follow the online cancellation process. Sky can be contacted Monday to Saturday, with reduced hours at the weekend.
Sky will need the account number (on any bill), a certified copy of the death certificate, and your relationship to the deceased. Sky can trace accounts from the name and address if you do not have the account number.
Sky will ask whether you wish to cancel all services (TV, broadband, mobile) or transfer them to another person. Transferring avoids early cancellation charges if the contract is still active.
Sky will advise which equipment needs to be returned — typically the Sky Q box or Sky Glass TV. Sky provides a prepaid returns bag. Keep equipment in good condition to avoid non-return charges.
Sky will issue a final bill and cancel the direct debit. If the account is in credit, Sky will refund the balance to the bank account used for payment.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Sky typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once Sky receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Sky will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Sky may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Sky
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Sky promptly protects the estate from unnecessary costs.
BT bereavement: 0800 800 150 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband and phone, return equipment, final bill issued. What documents BT needs. Full guide.
Virgin Media bereavement: 0800 052 0800 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband, TV, and phone. Equipment return. Early termination fees. Full guide.
Vodafone bereavement: 0333 304 0191 (Mon–Fri 8am–8pm, Sat 9am–5pm). Cancel or transfer mobile contract. Final bill issued. Early termination fees waived for bereavement. Full guide.
EE bereavement: 0800 956 6000 (Mon–Fri 8am–8pm, Sat–Sun 8am–8pm). Cancel or transfer mobile, broadband, or TV. Early termination fees waived. Final bill. What documents EE needs.
O2 bereavement: 0344 809 0202 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer mobile contract. Early termination fees waived on bereavement. Final bill. Full guide.
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