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Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
When someone dies, notifying O2 is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long O2 takes to process a bereavement notification.
O2 bereavement contact details
Phone: 0800 090 1820 — Mon–Fri 8am–9pm, Sat–Sun 8am–8pm(dedicated bereavement line)
Online: O2 bereavement support
Last verified: June 2026
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Call 0800 090 1820 (seven days a week) or use the online bereavement support page. O2 is part of the Virgin Media O2 group — if the deceased also had Virgin Media services, these are separate and need individual notification.
O2 will need the mobile number, a certified copy of the death certificate, and your own contact details. If there are multiple lines on the account, note all of them.
O2 will ask whether you want to cancel the contract or transfer the number to another person. O2 can issue a PAC code to port the number to another network if required.
If the device was on an O2 Refresh or similar finance arrangement, O2 will advise on whether the device should be returned or the finance settled from the estate.
O2 will waive early termination fees, issue a final bill, and cancel the direct debit. Any account credit will be refunded to the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
O2 typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Not sure who you still need to tell?
Banks, utilities, DWP, DVLA. In 2 minutes Farra gives you the full list in order, with a tracker so nothing gets missed.
Once O2 receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
O2 will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, O2 may waive early termination fees — ask the bereavement team directly.
Do not delay notifying O2
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying O2 promptly protects the estate from unnecessary costs.
There are more people to tell than anyone expects.
Answer a few questions in under 2 minutes and Farra builds your notification plan: every bank, provider and government office to tell, in the right order, with the contact details and a tracker so nothing slips through.
Where they normally lived, even if they died somewhere else.
Free to check · 2 minutes · No account needed · £399 for your full Farra plan
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