Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying O2 is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long O2 takes to process a bereavement notification.
O2 bereavement contact details
Phone: 0344 809 0202 — Mon–Fri 8am–9pm, Sat–Sun 8am–8pm
Online: O2 bereavement support
Call 0344 809 0202 (seven days a week) or use the online bereavement support page. O2 is part of the Virgin Media O2 group — if the deceased also had Virgin Media services, these are separate and need individual notification.
O2 will need the mobile number, a certified copy of the death certificate, and your own contact details. If there are multiple lines on the account, note all of them.
O2 will ask whether you want to cancel the contract or transfer the number to another person. O2 can issue a PAC code to port the number to another network if required.
If the device was on an O2 Refresh or similar finance arrangement, O2 will advise on whether the device should be returned or the finance settled from the estate.
O2 will waive early termination fees, issue a final bill, and cancel the direct debit. Any account credit will be refunded to the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
O2 typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once O2 receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
O2 will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, O2 may waive early termination fees — ask the bereavement team directly.
Do not delay notifying O2
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying O2 promptly protects the estate from unnecessary costs.
BT bereavement: 0800 800 150 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband and phone, return equipment, final bill issued. What documents BT needs. Full guide.
Sky bereavement: 0333 7591 018 (Mon–Fri 9am–7pm, Sat 9am–4pm). Cancel or transfer Sky TV, broadband, and phone. Return equipment. Final bill. Early termination fees waived. Full guide.
Virgin Media bereavement: 0800 052 0800 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband, TV, and phone. Equipment return. Early termination fees. Full guide.
Vodafone bereavement: 0333 304 0191 (Mon–Fri 8am–8pm, Sat 9am–5pm). Cancel or transfer mobile contract. Final bill issued. Early termination fees waived for bereavement. Full guide.
EE bereavement: 0800 956 6000 (Mon–Fri 8am–8pm, Sat–Sun 8am–8pm). Cancel or transfer mobile, broadband, or TV. Early termination fees waived. Final bill. What documents EE needs.
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