Terms of Use
Last updated: November 2025
These terms govern your use of withfarra.co.uk, operated by Farra Services Ltd. By accessing or using our website, you agree to these terms.
1. Use of the website
You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their access or use.
2. Our services
Farra provides a death administration assistance platform that includes:
- AI-powered chat assistance for bereavement admin guidance
- Personalized task planning based on your circumstances
- Letter template generation for notifying organizations
- Funeral price comparison across UK providers
- Progress tracking and task management
Important: Farra is an informational tool and administrative assistant only. We do not provide legal, financial, or professional advice. For complex estates, legal matters, or professional guidance, please consult qualified solicitors, financial advisors, or other appropriate professionals.
2.1 Letter templates
Our letter templates are provided for informational and convenience purposes only. They are general-purpose templates and may not be suitable for all circumstances. Users are responsible for:
- Reviewing and customizing all generated letters before use
- Ensuring accuracy of all information included
- Seeking professional legal advice if uncertain about any legal obligations
- Complying with all applicable laws and regulations when using the letters
We make no warranties about the legal sufficiency or appropriateness of any letter templates for your specific situation.
2.2 AI chat assistance
Our AI chat feature uses artificial intelligence to provide guidance on death administration tasks. While we strive for accuracy:
- AI responses are generated automatically and may contain errors
- Information provided is general and may not apply to you
- Chat content does not constitute professional advice of any kind
- Complex or unusual situations may require professional assistance
3. Payment and subscriptions
Farra offers a free trial with limited features (up to 10 AI chat messages). Full access requires a one-time payment of £99.
3.1 Payment processing
Payments are processed securely through Stripe. We do not store your payment card details on our servers. By making a payment, you agree to Stripe's terms and conditions.
3.2 Refunds
We offer a 30-day money-back guarantee. If you are not satisfied with Farra within 30 days of purchase, contact us for a full refund. After 30 days, all sales are final.
3.3 Access duration
Your one-time payment provides lifetime access to your account, including all features available at the time of purchase. We reserve the right to modify features or discontinue the service with reasonable notice.
4. Content and accuracy
All content on this site is provided for informational purposes only. We aim to keep it accurate and up-to-date, but we do not guarantee its completeness, accuracy, or suitability for your personal or legal needs.
Death administration laws and procedures can vary by jurisdiction and change over time. Always verify information with official sources or professional advisors.
5. Intellectual property
All content, branding, and materials on this site belong to Farra Services Ltd unless otherwise stated. You may not copy, reproduce, or use any part of this site without written permission.
6. Third-party links
Our site may contain links to other websites. We are not responsible for their content or privacy practices.
7. Limitation of liability
To the extent permitted by law, Farra Services Ltd will not be liable for any indirect or consequential loss arising from your use of this site.
8. Changes to these terms
We may update these terms at any time. Any changes will be posted here, and your continued use of the site indicates your acceptance of the updated terms.
9. Contact
If you have questions about these terms, contact us at:
Farra Services Ltd
Email: hello@propelr.co.uk