Accessibility Statement

Last updated: 26 January 2026

Farra Services Ltd is committed to ensuring digital accessibility for people of all abilities. We strive to make withfarra.co.uk usable and accessible to everyone, including those using assistive technologies.

1. Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards wherever possible. This means:

• Maintaining readable font sizes and colour contrast ratios
• Ensuring keyboard navigation works across all content
• Using clear headings and semantic HTML structure
• Adding descriptive alt text to images and interactive elements
• Providing text alternatives for non-text content including AI chat responses
• Ensuring forms are properly labelled and accessible
• Supporting browser zoom up to 200% without loss of content

2. Compliance and testing

We regularly test our website for accessibility compliance using:

• Automated accessibility testing tools
• Manual keyboard navigation testing
• Screen reader compatibility testing (NVDA, JAWS, VoiceOver)
• Colour contrast analysis tools

We conduct regular comprehensive accessibility audits. We are working to address any identified issues and will update this statement accordingly.

3. Known limitations

While we strive for full accessibility, there may be some parts of our site that are not yet fully compliant. Known limitations include:

• Third-party integrations (Stripe payment forms, Anthropic AI chat) may have accessibility limitations outside our control
• New content or features still undergoing accessibility review
• Some PDF documents may not be fully accessible (we're working to improve this)

4. Supported assistive technologies

Farra is designed to be compatible with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack, Narrator)
• Speech recognition software (Dragon NaturallySpeaking)
• Screen magnification software (ZoomText, MAGic)
• Browser-based accessibility features

We test Farra on recent versions of major browsers (Chrome, Firefox, Safari, Edge) and operating systems (Windows, macOS, iOS, Android).

5. Feedback and support

If you experience difficulty accessing any part of our site or have suggestions for improvement, we'd love to hear from you.

Please email us at support@withfarra.co.uk and include:

• A description of the specific issue
• The page URL where you encountered the problem
• Any assistive technologies you're using (name and version)
• Your browser and operating system

We aim to respond to accessibility feedback within 5 working days and will work to resolve issues as quickly as possible.

6. Continuous improvement

Accessibility is an ongoing process, not a one-time fix. Our commitment includes:

• Regular accessibility audits (at least annually or when major changes are made)
• Training our team on accessibility best practices and inclusive design
• Including accessibility requirements in our development process
• Incorporating user feedback to improve accessibility
• Staying up to date with evolving accessibility standards and guidelines

7. Accessibility roadmap

We are actively working on the following improvements:

• Enhanced keyboard navigation shortcuts for power users (Q1 2026)
• Improved screen reader support for AI chat conversations (Q1 2025)
• High contrast mode option for users with visual impairments (Q2 2025)
• Additional language support and translation features (Q2 2026)

8. Enforcement and complaints procedure

If you're not satisfied with our response to your accessibility concern, you have the right to:

• Contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com or 0808 800 0082
• Lodge a complaint with the Equality and Human Rights Commission (EHRC) if you believe we have failed to meet our obligations under the Equality Act 2010

9. Contact

If you have accessibility feedback or questions, contact us at:

Farra Services Ltd
Email: support@withfarra.co.uk

Frequently asked questions