Frequently asked questions

£129 one-time payment. No hidden fees, no subscriptions, no hourly rates. This includes your personalised task plan, AI probate checker and application help, 24/7 AI emotional support, contact info and scripts for 60+ UK providers, funeral director comparison, and unlimited access with all future updates included.

You absolutely can do it yourself—many people do for simple estates. The average family spends 60+ hours on death admin, and one mistake on inheritance tax forms can delay probate by months and cost hundreds in penalties. Farra guides you through every step, catches errors before they're costly, and gives you support when you need it. Think of it as insurance for peace of mind during an already difficult time.

Services like Tell Us Once and Settld are genuinely useful for notifications. But death admin is much more than notifications—there's registering the death, understanding probate, applying correctly, meeting tax deadlines, securing property, and making difficult decisions. Farra guides you through the entire 6-12 month journey with AI support available whenever you need it, not just one step.

Yes. Reasonable administrative expenses incurred during probate—including tools like Farra—can be reclaimed from the estate before distribution to beneficiaries. Keep your receipt as proof of the expense.

30-day money-back guarantee, no questions asked. If Farra isn't right for you, email support@withfarra.co.uk and we'll refund you in full within 5 business days. We also offer full refunds if our probate checker identifies that your case needs a specialist solicitor.

We charge £129 for Farra. When we recommend funeral directors, solicitors, or estate agents, they may pay us a referral fee if you choose to work with them. This lets us keep Farra affordable while maintaining our independence—we only recommend services our members actually need. We never sell your personal information.

Farra is designed for straightforward estates where the family agrees on distribution—this covers about 80% of UK probate cases. Typical situations: house, bank accounts, pension; clear will or intestacy; minimal or no inheritance tax. Our free 5-minute probate checker tells you if Farra is right for you before you pay anything.

Solicitors earn their fees for complex cases. You'll need a specialist if the estate includes: significant inheritance tax liability (typically over £50,000 due), complex trusts or business interests, assets abroad, agricultural property requiring relief, or if the will is contested or beneficiaries are disputing. Our AI probate checker identifies if you need specialist help, and we partner with vetted solicitors if you do.

Our AI flags complexity during your intake—usually within the first 20 minutes. If it identifies that you need specialist support, we'll refer you to a vetted probate solicitor and refund you in full. You're protected from spending £129 on something that won't suit your situation.

For most estates—those under the IHT threshold or with straightforward calculations—yes, Farra guides you through the forms. For complex IHT situations (over £50,000 due, agricultural relief, business relief, or multiple trusts), we refer you to specialists. Our probate checker assesses your IHT situation upfront so you know what type of support you need.

Farra is designed to be simple. If you can send an email, you can use Farra. Everything is step-by-step with plain English explanations. Our 24/7 AI support can answer questions as you go, and you can email us anytime if you get stuck. Many of our members had never used online forms before and managed just fine.

That's completely understandable—there's no 'right time' after losing someone. Many families find that having a clear plan actually reduces the overwhelm. You can sign up now and start when you're ready. Your access doesn't expire, and you can work at your own pace. You can also share your plan with family members so you're not doing this alone.

You'll complete a guided intake form (about 20 minutes) about who died and your role. Farra then creates your personalised task plan showing exactly what needs doing and when. You get immediate access to AI probate help, contact info for providers, funeral director comparison, and 24/7 AI emotional support. We're with you for the whole 6-12 month journey.

Our AI reviews the information you provide about the estate and tells you instantly whether probate is needed. If you do need probate, it then helps you complete your application, checking your forms against HMRC requirements and flagging potential errors before you submit. It provides guidance based on common scenarios—not legal advice. For complex cases, we recommend professional review.

Our AI is trained on UK death administration law and reviewed by probate experts. However, AI can occasionally make errors, and every situation is unique. We position it as guidance, not legal advice. For complex estates or when you're uncertain, we recommend consulting a solicitor. The AI will also flag when your situation requires specialist support.

Yes. Email support@withfarra.co.uk and we respond within 24 hours on weekdays. Our AI companion is also available 24/7 for immediate guidance and emotional support. We provide support and guidance—for legal advice, we can connect you with qualified solicitors from our vetted partner network.

Typically 6-12 months from death to final estate distribution, though simpler estates can be quicker and complex ones can take 18+ months. Much depends on how quickly organisations respond and whether probate is needed. Farra gives you realistic timelines for your specific situation so you know what to expect.

Yes. We use bank-level encryption for all data in transit and at rest. Your information is stored on UK-based servers and is never sold or shared with third parties. You can delete your account and all data at any time. We understand how sensitive this information is during such a difficult time—your trust is our priority.

We collect information about the deceased person (name, date of death, assets), your relationship to them, and contact details. This lets us create your personalised task plan and provide relevant guidance. We only collect what's necessary to help you, and you control what you share. View our full privacy policy for details.

Only if you share your login details with them. We recommend this for co-executors or family members helping with tasks. Each plan is private by default—we never share it with anyone without your permission.

Farra is the UK's first AI-powered death administration platform. We guide you through everything from registering a death and arranging a funeral to applying for probate and notifying providers—calmly, clearly, and step by step. Industry-first AI support available 24/7 for both practical help and emotional support when you need it most.

We want to give you our full attention—not divide it between helping you and keeping partner companies happy. £129 means we can invest in industry-first AI tools, provide genuine support when you need us, and never rush you through. It also means we'll never sell your details or push services you don't need. No subscriptions, no upselling, just honest guidance.

Yes. Our guidance covers England, Wales, Scotland, and Northern Ireland. We include specific regional differences where processes vary (like Scottish confirmation vs English probate). All our provider contact information covers the whole UK.

Absolutely. You can use Farra to plan ahead for your own estate, support someone else through their loss, or understand what executors need to do. Having a plan before it's needed can make everything smoother when the time comes.

Usually yes if the person owned property or had bank accounts or investments in their sole name above about £5,000-£50,000 (varies by institution). You typically don't need probate if everything was jointly held or the estate is very small. Farra's AI probate checker gives you a definitive answer in 5 minutes based on your specific situation.

Typically 4-9 months from application to receiving the grant of probate, though it can be faster for straightforward cases. The whole estate process (including distribution) usually takes 6-12 months total. Delays often come from waiting for valuations, tax forms, or organisation responses—not the probate registry itself.

You'll apply for 'letters of administration' instead of probate (in England & Wales). The process is similar, but the estate is distributed according to intestacy rules—spouse first, then children, then other family. Farra guides you through intestacy rules and the application process.

About 60% of UK probate applications are done without solicitors—it's completely legal and possible for straightforward estates. Solicitors are worth their fees (£2,000-5,000+) for complex cases with significant IHT, trusts, or disputes. Farra sits in the middle: we do the complex calculations and form preparation for straightforward cases at £129, then you submit it yourself online (2 weeks) or by post (15 weeks). We refer complex cases to solicitors.

Get a medical certificate of cause of death from the doctor (MCCD). This lets you register the death, which you must do within 5 days in England/Wales/NI or 8 days in Scotland. Once registered, you can arrange the funeral and begin notifying organisations. Farra's task plan shows you exactly what's urgent and what can wait.

Register the death, arrange the funeral, secure the property (lock doors, cancel deliveries, notify insurer), and look after any dependents or pets. Most other tasks—like probate and closing accounts—can wait until after the funeral. Farra's timeline shows you what's genuinely urgent vs what feels urgent but isn't.

That's completely normal and we're here to help. You don't have to do everything at once or figure it out alone. Farra breaks the process into small, manageable steps and shows you what's urgent vs what can wait. Our 24/7 AI companion provides emotional support whenever you need reassurance. You can also share tasks with family members so the burden isn't all on you.

Government departments (via Tell Us Once if eligible), banks, pension providers, insurers, utility companies, landlords, DVLA, HMRC, subscription services, and any organisations they had accounts with. It sounds overwhelming but Farra provides phone numbers, scripts, and email templates for 60+ UK providers so you know exactly who to contact and what to say.

You can notify multiple banks at once using the Death Notification Service (covers 16 major UK banks), or contact each individually by phone or post. Most freeze the account immediately and will ask for a death certificate. Farra links you to the Death Notification Service and provides individual contact details and scripts for 30+ UK banks.

Yes—subscriptions and services continue charging until cancelled. This includes things like mobile contracts, streaming services, gym memberships, and insurance policies. Left unchecked, these can drain hundreds from the estate. Farra's checklist covers 60+ common providers with contact details and cancellation scripts.

The average UK funeral costs £4,000-£4,500 including professional services and cremation/burial. You can reduce costs significantly with direct cremation (£1,000-£1,500) or by choosing a simpler service. Farra's funeral director comparison shows you local options at different price points so you can find the right fit for your budget.

You may be eligible for Funeral Expenses Payment (if on benefits) or Bereavement Support Payment. The local council can arrange a simple funeral if there are no funds or family available. Some funeral directors offer payment plans. Farra identifies what financial support you might qualify for and connects you with affordable funeral options.

Debts are paid from the estate before anything is distributed to beneficiaries. If there isn't enough money to pay them all, the estate is insolvent and debts are paid in a specific legal order of priority. Family members aren't personally liable unless they were joint account holders or guarantors.

Many banks will release funds specifically for funeral costs before probate, usually up to £5,000. You'll need to provide a funeral invoice or estimate and death certificate. Contact the bank as soon as possible—Farra provides scripts for requesting funeral payment release.