Notifications

After someone dies, dozens of organisations need to be informed. While this can feel overwhelming, working through it systematically—and using services like Tell Us Once—makes it manageable. Our guides provide checklists and template letters to help you notify everyone efficiently.

Tell Us Once is your first stop. This free government service, offered when you register the death, notifies multiple departments with one call or online session. It can inform: DWP (for benefits), HMRC, the Passport Office, DVLA, local council (for council tax and electoral roll), and public sector pension schemes. This single step can save hours of calls.

Banks and building societies should be contacted promptly to prevent fraud and protect the estate. Each institution has its own process—some require original death certificates, others accept copies. Joint accounts may need adjusting rather than closing. Check for any insurance policies or credit agreements that might pay out.

Utility companies (gas, electric, water, phone, broadband) need to know so accounts can be transferred or closed. Many offer reduced tariffs or payment plans while the estate is being settled. Don't cancel utilities on a property that's being sold or cleared—just transfer responsibility.

Insurance companies should be notified for: life insurance (to make claims), home insurance (to maintain cover on the property), car insurance (to cancel or transfer), and any other policies. Keep premiums paid until the estate is settled to maintain cover.

Subscription services can often be cancelled online or by phone. Check bank and card statements for recurring payments: streaming services, magazines, gym memberships, charity donations, and any online subscriptions. Some may offer refunds for unused portions.

Government services and benefits: Beyond Tell Us Once, you may need to contact specific departments directly for: ongoing benefits claims, Blue Badge returns, firearms or shotgun certificates, or professional licences.

Private pensions and investments: Contact each provider to understand what happens to the pension and any death benefits. Workplace pensions often have significant death benefits. Investment platforms will need probate before releasing assets in the deceased's sole name.

Professional and social organisations: Consider: professional bodies, trade unions, clubs and associations, loyalty programmes, and alumni organisations. Some may have death benefits or need subscriptions cancelled.

Digital accounts: Email accounts, social media, cloud storage, and online shopping accounts may all need to be memorialised, deactivated, or closed. Each platform has its own process—most can be found by searching "[platform name] deceased user" or "legacy contact".