Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying BT is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long BT takes to process a bereavement notification.
BT bereavement contact details
Phone: 0800 800 150 — Mon–Fri 8am–9pm, Sat–Sun 8am–8pm
Online: BT bereavement notification
Call 0800 800 150 or follow the online process. BT's contact centre is available seven days a week, including evenings, making it one of the more accessible telecoms providers to contact.
BT will need the account number (on any bill), a certified copy of the death certificate, and your own contact details. BT can locate the account from the deceased's name and address if you do not have the account number.
BT will ask whether you want to cancel the broadband, phone, and TV services or transfer them to another person at the property. Transferring avoids any early termination fees if the contract is still active.
If the account is cancelled and BT-supplied equipment (router, TV box) is within the return window, BT will provide a prepaid returns label. Returning equipment promptly avoids unreturned equipment charges.
BT will produce a final bill based on usage up to the disconnection date. Any credit balance will be refunded; any outstanding balance becomes an estate liability. BT will cancel the direct debit automatically.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
BT typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once BT receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
BT will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, BT may waive early termination fees — ask the bereavement team directly.
Do not delay notifying BT
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying BT promptly protects the estate from unnecessary costs.
Sky bereavement: 0333 7591 018 (Mon–Fri 9am–7pm, Sat 9am–4pm). Cancel or transfer Sky TV, broadband, and phone. Return equipment. Final bill. Early termination fees waived. Full guide.
Virgin Media bereavement: 0800 052 0800 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband, TV, and phone. Equipment return. Early termination fees. Full guide.
Vodafone bereavement: 0333 304 0191 (Mon–Fri 8am–8pm, Sat 9am–5pm). Cancel or transfer mobile contract. Final bill issued. Early termination fees waived for bereavement. Full guide.
EE bereavement: 0800 956 6000 (Mon–Fri 8am–8pm, Sat–Sun 8am–8pm). Cancel or transfer mobile, broadband, or TV. Early termination fees waived. Final bill. What documents EE needs.
O2 bereavement: 0344 809 0202 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer mobile contract. Early termination fees waived on bereavement. Final bill. Full guide.
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