Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying EE is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long EE takes to process a bereavement notification.
EE bereavement contact details
Phone: 07973 100 150
Online: EE bereavement support
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Use EE's online bereavement support page, or call 07973 100 150 (charged at your standard network rate) from any phone. EE is part of the BT Group — if the deceased also had a BT account, this is a separate account and needs independent notification.
EE will need the mobile number or account number, a certified copy of the death certificate, and your own contact details.
EE will ask whether you want to cancel the contract or transfer the number to another person. If you want to keep the number, EE can arrange a transfer.
If the handset was on a finance agreement, EE will advise whether the device should be returned or whether the remaining finance balance can be settled from the estate.
EE will waive any early termination fees, issue a final bill, and cancel the direct debit. Any credit will be refunded to the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
EE does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.
Once EE receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
EE will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, EE may waive early termination fees — ask the bereavement team directly.
Do not delay notifying EE
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying EE promptly protects the estate from unnecessary costs.
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