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When someone dies, notifying Three is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Three takes to process a bereavement notification.
Three bereavement contact details
Phone: 0333 338 1400 — Mon–Fri 9am–8pm, Sat–Sun 9am–6pm
Online: Three bereavement support
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 333 from a Three mobile (free) or use the online bereavement support page. Three's contact centre is available seven days a week.
Three will need the deceased's mobile number, a certified copy of the death certificate, and your own contact details. Three can locate accounts from the phone number alone.
Three will ask whether you want to cancel the contract outright or transfer the number. If you want to keep the number, Three can issue a PAC code to port it.
If the device was on a Three finance plan, Three will advise whether it should be returned or whether the remaining balance is to be settled from the estate.
Three will waive early termination fees, produce a final bill, and cancel the direct debit. Any credit will be refunded to the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Three typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once Three receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Three will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Three may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Three
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Three promptly protects the estate from unnecessary costs.
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