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When someone dies, notifying Plusnet is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Plusnet takes to process a bereavement notification.
Plusnet bereavement contact details
Phone: 0330 1239 123 — Mon–Fri 8am–8pm, Sat 9am–7pm, Sun 9am–6pm
Online: Plusnet bereavement notification
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0330 1239 123 or visit plus.net/help/my-account/bereavement. Plusnet is a BT Group company and has a straightforward bereavement process.
You will need the deceased's Plusnet account number or username, full name, address, and date of death. A death certificate may be requested.
The service can be transferred to another person at the same address (they will need to create a new account) or cancelled. If the deceased was in a minimum term contract, Plusnet will typically waive early termination fees.
If Plusnet provided a router or other equipment on loan, they will arrange collection or provide a returns label. Return promptly to avoid any charges.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Plusnet typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Plusnet bills in advance. A final bill will be generated covering any unbilled period up to cancellation. Any credit will be refunded to the payment method on file or to the estate.
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Answer a few questions and get a personalised probate plan for £179.
Once Plusnet receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Plusnet will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Plusnet may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Plusnet
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Plusnet promptly protects the estate from unnecessary costs.
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