How to Notify Now Broadband of a Death: Telecoms Bereavement Guide 2026

How to notify Now Broadband of a death — step by step

1. Call Now Broadband on 03303 323 031

   Now Broadband is part of the Sky Group. Call 03303 323 031 to notify them of the bereavement. Their customer service team will handle the notification.

2. Provide account details

   You will need the deceased's Now Broadband account number (found on any bills), full name, address, and date of death.

3. Cancel or transfer the service

   Now Broadband offers rolling monthly contracts and 12-month contracts. For monthly contracts, cancellation can happen immediately. For fixed-term contracts, early termination fees may be waived on bereavement — ask explicitly.

4. Return the router

   Now Broadband will request the return of any router provided. They will send a prepaid returns bag or arrange collection.

What documents does Now Broadband need?

• Death certificate (if requested)
• Now Broadband account number
• Contact details of the executor or next of kin

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does Now Broadband take?

Now Broadband typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.

During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.

Now Broadband accounts may be bundled with Now TV streaming passes. Notify both services separately — see the Now TV entry for streaming cancellation. Now Broadband and Sky share infrastructure but have different customer accounts.

What happens after you notify Now Broadband?

Once Now Broadband receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

Now Broadband will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Now Broadband may waive early termination fees — ask the bereavement team directly.

What cannot wait