Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Now Broadband is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Now Broadband takes to process a bereavement notification.
Now Broadband bereavement contact details
Phone: 0330 041 2518 — Mon–Fri 8am–8pm, Sat 9am–6pm
Now Broadband is part of the Sky Group. Call 0330 041 2518 to notify them of the bereavement. Their customer service team will handle the notification.
You will need the deceased's Now Broadband account number (found on any bills), full name, address, and date of death.
Now Broadband offers rolling monthly contracts and 12-month contracts. For monthly contracts, cancellation can happen immediately. For fixed-term contracts, early termination fees may be waived on bereavement — ask explicitly.
Now Broadband will request the return of any router provided. They will send a prepaid returns bag or arrange collection.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Now Broadband typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Now Broadband accounts may be bundled with Now TV streaming passes. Notify both services separately — see the Now TV entry for streaming cancellation. Now Broadband and Sky share infrastructure but have different customer accounts.
Once Now Broadband receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Now Broadband will cancel or transfer the service as directed. A final bill will be issued for any outstanding charges, and any credit balance will be refunded. If a contract is ended early, Now Broadband may waive early termination fees — ask the bereavement team directly.
Do not delay notifying Now Broadband
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Now Broadband promptly protects the estate from unnecessary costs.
BT bereavement: 0800 800 150 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband and phone, return equipment, final bill issued. What documents BT needs. Full guide.
Sky bereavement: 0333 7591 018 (Mon–Fri 9am–7pm, Sat 9am–4pm). Cancel or transfer Sky TV, broadband, and phone. Return equipment. Final bill. Early termination fees waived. Full guide.
Virgin Media bereavement: 0800 052 0800 (Mon–Fri 8am–9pm, Sat–Sun 8am–8pm). Cancel or transfer broadband, TV, and phone. Equipment return. Early termination fees. Full guide.
Vodafone bereavement: 0333 304 0191 (Mon–Fri 8am–8pm, Sat 9am–5pm). Cancel or transfer mobile contract. Final bill issued. Early termination fees waived for bereavement. Full guide.
EE bereavement: 0800 956 6000 (Mon–Fri 8am–8pm, Sat–Sun 8am–8pm). Cancel or transfer mobile, broadband, or TV. Early termination fees waived. Final bill. What documents EE needs.
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