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When someone dies, notifying Virgin Atlantic (Flying Club) is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Virgin Atlantic (Flying Club) takes to process a bereavement notification.
Virgin Atlantic (Flying Club) bereavement contact details
Phone: 0344 412 2414 — Mon–Sun 9am–5pm
Online: Virgin Atlantic Flying Club miles transfer
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0344 412 2414 or visit the Flying Club help page. You can transfer the deceased's Flying Club miles to a family member within 12 months of death.
You will need a copy of the death certificate and the Flying Club membership number (found on any correspondence from Virgin Atlantic).
Up to 60,000 miles can be gifted to a nominated family member. You will need to provide the recipient's Flying Club membership number.
Virgin Atlantic will ask you to complete a miles transfer form. Return this with the death certificate and any other required documentation.
Once the transfer is processed, the account will be closed. The process typically takes 1–2 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Virgin Atlantic (Flying Club) typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Flying Club miles can be transferred to a family member within 12 months of the account holder's death. Up to 60,000 miles can be gifted.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once Virgin Atlantic (Flying Club) receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Virgin Atlantic (Flying Club) will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Virgin Atlantic (Flying Club)
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Virgin Atlantic (Flying Club) promptly protects the estate from unnecessary costs.
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