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When someone dies, notifying Spotify is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Spotify takes to process a bereavement notification.
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Spotify does not have a dedicated bereavement line. Contact Spotify support through the help centre to close the account or cancel the subscription.
If you know the account email and password, log in and cancel the Spotify Premium subscription from account settings to stop further charges.
If you cannot access the account, contact Spotify support. You may be asked to provide a copy of the death certificate to proceed.
Ask Spotify to delete the account entirely, or simply cancel the Premium subscription if account closure is not required.
Spotify will confirm the cancellation or account deletion. The process typically takes 1–2 weeks if you need to contact support.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Spotify typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once Spotify receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Spotify will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Spotify
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Spotify promptly protects the estate from unnecessary costs.
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