Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
When someone dies, notifying Netflix is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Netflix takes to process a bereavement notification.
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Netflix does not have a dedicated bereavement process — the simplest approach is to cancel the account online to stop any further charges.
If you know the account email and password, log in and cancel from within the account settings. If you do not have access, contact Netflix customer support with proof of death.
If you cannot access the account, contact Netflix via the help centre. You may need to provide a copy of the death certificate.
Netflix billing is monthly — if you cancel partway through the month, the subscription typically runs until the end of the billing period. Netflix does not generally issue partial refunds.
Netflix will confirm cancellation by email. The process typically takes 1–2 weeks if you need to contact support.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Netflix typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once Netflix receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Netflix will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Netflix
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Netflix promptly protects the estate from unnecessary costs.
You've just read about one step. There are more.
Answer 5 quick questions about your situation and we'll show you everything you need to do — deadlines, forms, and the right order.
Show me what I need to do →Free to start · £179for your full plan · 30-day refund
Related guides