Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Utilita is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Utilita takes to process a bereavement notification.
Utilita bereavement contact details
Phone: 0345 207 2000 — Mon–Fri 8am–6pm
Online: Utilita bereavement
Call 0345 207 2000 (Mon–Fri 8am–6pm) or use the online bereavement form. Utilita specialises in prepayment meter customers, so their team is familiar with the specific steps needed for Pay As You Go accounts.
Utilita will need a certified copy of the death certificate and the account number from a bill or smart meter display. If the account is a prepayment meter, note the credit balance at the date of death.
Discuss with Utilita whether the supply should be transferred to a new occupant or closed. For vacant properties, Utilita can manage the account temporarily.
Utilita will produce a final bill. For prepayment customers, any credit remaining on the meter at the date of death forms part of the estate and should be documented.
Utilita will close the account and confirm this in writing or by email.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Utilita typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once Utilita receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Utilita will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.
Do not delay notifying Utilita
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Utilita promptly protects the estate from unnecessary costs.
British Gas bereavement: 0800 294 8604 (Mon–Fri 9am–5pm). Cancel direct debits, final meter reading, close or transfer account. What documents you need. Full step-by-step guide.
Notify Octopus Energy of a death via their online bereavement form. Final meter reading required. Account closed or transferred to new occupant. Documents needed. Full guide.
OVO Energy bereavement: 0330 303 5063 (Mon–Fri 8am–6pm, Sat 9am–2pm) or online. Cancel direct debits, get final meter reading, close or transfer account. Full guide.
EDF Energy bereavement: 0333 200 5100 (Mon–Fri 8am–6pm) or online. Cancel direct debits, final meter reading, account closed or transferred. What documents EDF needs. Full guide.
E.ON bereavement (including ex-npower customers): 0808 501 5200 (Mon–Fri 8am–6pm). Cancel direct debit, take final meter reading, close or transfer account. Full guide.
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