How to Notify Octopus Energy of a Death: Energy Supplier Bereavement Guide 2026

By Farra Editorial Team•8 min read•Last updated: 5 April 2026

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How do I notify Octopus Energy of a death?

1Octopus Energy handles all bereavement notifications online — there is no dedicated bereavement phone number, so use the online form at octopus.energy.
2Octopus Energy is consistently rated highly for customer service and typically responds to bereavement notifications quickly and with minimal bureaucracy.
3If the deceased was on the Priority Services Register (PSR) — for example, due to a medical condition — notify Octopus Energy so the PSR entry is properly closed.
4Octopus Energy's tariffs are 100% renewable electricity — if a new occupant takes over the supply, they can choose to continue on the same tariff or switch.
5Any credit balance on the account will be refunded to the estate — Octopus Energy will confirm the refund amount when issuing the final bill.

When someone dies, notifying Octopus Energy is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Octopus Energy takes to process a bereavement notification.

Octopus Energy bereavement contact details

Online: Octopus Energy bereavement form

Last verified: May 2026

Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.

How to notify Octopus Energy of a death — step by step

Notify Octopus Energy online
Octopus Energy does not have a dedicated bereavement phone line — the primary route is through their online bereavement form. Their support team responds quickly and is known for straightforward communication.
Provide the death certificate and account details
Octopus Energy will need a certified copy of the death certificate and the account number or postcode of the property. Documents can be uploaded directly through the online form.
Decide whether to transfer or close the account
If someone is taking over the property, Octopus Energy can transfer the supply to a new account in their name. If the property is vacating, the account can be closed.
Final bill issued
Octopus Energy will produce a final bill based on a meter reading. Provide a meter reading as close to the date of death as possible for accuracy. Any credit will be refunded to the estate.
Direct debit cancelled and account closed
Octopus Energy will cancel the direct debit and close the account. They will confirm closure by email.

What documents does Octopus Energy need?

Certified copy of the death certificate
Account number (on any bill or correspondence)
Meter readings (if possible)
Your name and contact details
Details of who is taking over the property (if applicable)

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does Octopus Energy take?

Octopus Energy typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.

During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.

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What happens after you notify Octopus Energy?

Once Octopus Energy receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

Octopus Energy will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.

What cannot wait

Do not delay notifying Octopus Energy

Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Octopus Energy promptly protects the estate from unnecessary costs.

Sources

How to notify Octopus Energy of a death — step by step

Notify Octopus Energy online

Octopus Energy does not have a dedicated bereavement phone line — the primary route is through their online bereavement form. Their support team responds quickly and is known for straightforward communication.

Provide the death certificate and account details

Octopus Energy will need a certified copy of the death certificate and the account number or postcode of the property. Documents can be uploaded directly through the online form.

Decide whether to transfer or close the account

If someone is taking over the property, Octopus Energy can transfer the supply to a new account in their name. If the property is vacating, the account can be closed.

Final bill issued

Octopus Energy will produce a final bill based on a meter reading. Provide a meter reading as close to the date of death as possible for accuracy. Any credit will be refunded to the estate.

Direct debit cancelled and account closed

Octopus Energy will cancel the direct debit and close the account. They will confirm closure by email.

What documents does Octopus Energy need?

Certified copy of the death certificate

Account number (on any bill or correspondence)

Meter readings (if possible)

Your name and contact details

Details of who is taking over the property (if applicable)

What happens after you notify Octopus Energy?

Once Octopus Energy receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.