Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Octopus Energy is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Octopus Energy takes to process a bereavement notification.
Octopus Energy bereavement contact details
Online: Octopus Energy bereavement form
Octopus Energy does not have a dedicated bereavement phone line — the primary route is through their online bereavement form. Their support team responds quickly and is known for straightforward communication.
Octopus Energy will need a certified copy of the death certificate and the account number or postcode of the property. Documents can be uploaded directly through the online form.
If someone is taking over the property, Octopus Energy can transfer the supply to a new account in their name. If the property is vacating, the account can be closed.
Octopus Energy will produce a final bill based on a meter reading. Provide a meter reading as close to the date of death as possible for accuracy. Any credit will be refunded to the estate.
Octopus Energy will cancel the direct debit and close the account. They will confirm closure by email.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Octopus Energy typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once Octopus Energy receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Octopus Energy will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.
Do not delay notifying Octopus Energy
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Octopus Energy promptly protects the estate from unnecessary costs.
British Gas bereavement: 0800 294 8604 (Mon–Fri 9am–5pm). Cancel direct debits, final meter reading, close or transfer account. What documents you need. Full step-by-step guide.
OVO Energy bereavement: 0330 303 5063 (Mon–Fri 8am–6pm, Sat 9am–2pm) or online. Cancel direct debits, get final meter reading, close or transfer account. Full guide.
EDF Energy bereavement: 0333 200 5100 (Mon–Fri 8am–6pm) or online. Cancel direct debits, final meter reading, account closed or transferred. What documents EDF needs. Full guide.
E.ON bereavement (including ex-npower customers): 0808 501 5200 (Mon–Fri 8am–6pm). Cancel direct debit, take final meter reading, close or transfer account. Full guide.
ScottishPower bereavement: 0800 027 0072 (Mon–Fri 9am–5pm) or online. Cancel direct debits, final meter reading, close or transfer account. Documents required. Full guide.
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