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When someone dies, notifying ScottishPower is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long ScottishPower takes to process a bereavement notification.
ScottishPower bereavement contact details
Phone: 0800 074 1986 — Mon–Fri 9am–5pm
Online: ScottishPower bereavement
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0800 074 1986 (Mon–Fri 9am–5pm) or use the online bereavement form. ScottishPower's team is trained to handle bereavement notifications sensitively.
ScottishPower will need a certified copy of the death certificate and the account number from a bill. A meter reading at the date of death is helpful to ensure the final bill is accurate.
ScottishPower will discuss the options for the property — either transferring to a new account holder or closing the supply. For vacant properties, ScottishPower can manage the account temporarily.
A final bill will be generated based on actual meter readings. Any credit balance is refunded to the estate.
ScottishPower will cancel the direct debit and close the account, providing written confirmation.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
ScottishPower typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once ScottishPower receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
ScottishPower will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.
Do not delay notifying ScottishPower
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying ScottishPower promptly protects the estate from unnecessary costs.
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