How to Notify ScottishPower of a Death: Energy Supplier Bereavement Guide 2026

By Farra Editorial Team•8 min read•Last updated: 5 April 2026

This guide has not been checked against its sources

We re-checked our most-read guides against GOV.UK and the other official sources in September 2026. This one was not among them, so nobody has confirmed its figures, deadlines or process steps since it was written. Treat it as a starting point and confirm anything that matters on GOV.UK before you act on it.

How do I notify ScottishPower of a death?

1ScottishPower's free bereavement line (0800 074 1986) is open Monday to Friday — there is no weekend phone option, so plan to call during the working week.
2ScottishPower supplies electricity and gas across the UK, not just Scotland — all UK customers use the same bereavement contact number.
3ScottishPower is part of the Iberdrola group and is the only major UK energy supplier with its own electricity distribution network in parts of Scotland and the north of England.
4If the deceased had a prepayment meter with ScottishPower, any credit remaining on the meter at the date of death forms part of the estate.
5ScottishPower's online bereavement form allows document uploads and can be submitted outside of normal phone hours.

When someone dies, notifying ScottishPower is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long ScottishPower takes to process a bereavement notification.

ScottishPower bereavement contact details

Phone: 0800 074 1986 — Mon–Fri 9am–5pm

Online: ScottishPower bereavement

Last verified: June 2026

Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.

How to notify ScottishPower of a death — step by step

Contact ScottishPower
Call 0800 074 1986 (Mon–Fri 9am–5pm) or use the online bereavement form. ScottishPower's team is trained to handle bereavement notifications sensitively.
Provide death certificate and account details
ScottishPower will need a certified copy of the death certificate and the account number from a bill. A meter reading at the date of death is helpful to ensure the final bill is accurate.
Arrange supply transfer or closure
ScottishPower will discuss the options for the property — either transferring to a new account holder or closing the supply. For vacant properties, ScottishPower can manage the account temporarily.
Final bill produced
A final bill will be generated based on actual meter readings. Any credit balance is refunded to the estate.
Direct debit cancelled and account closed
ScottishPower will cancel the direct debit and close the account, providing written confirmation.

What documents does ScottishPower need?

Certified copy of the death certificate
Account number (on any bill or correspondence)
Meter readings (if possible)
Your name and contact details
Details of who is taking over the property (if applicable)

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does ScottishPower take?

ScottishPower does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.

Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.

What happens after you notify ScottishPower?

Once ScottishPower receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

ScottishPower will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.

What cannot wait

Do not delay notifying ScottishPower

Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying ScottishPower promptly protects the estate from unnecessary costs.

Sources

How to notify ScottishPower of a death — step by step

Contact ScottishPower

Call 0800 074 1986 (Mon–Fri 9am–5pm) or use the online bereavement form. ScottishPower's team is trained to handle bereavement notifications sensitively.

Provide death certificate and account details

ScottishPower will need a certified copy of the death certificate and the account number from a bill. A meter reading at the date of death is helpful to ensure the final bill is accurate.

Arrange supply transfer or closure

ScottishPower will discuss the options for the property — either transferring to a new account holder or closing the supply. For vacant properties, ScottishPower can manage the account temporarily.

Final bill produced

A final bill will be generated based on actual meter readings. Any credit balance is refunded to the estate.

Direct debit cancelled and account closed

ScottishPower will cancel the direct debit and close the account, providing written confirmation.

What documents does ScottishPower need?

Certified copy of the death certificate

Account number (on any bill or correspondence)

Meter readings (if possible)

Your name and contact details

Details of who is taking over the property (if applicable)

What happens after you notify ScottishPower?

Once ScottishPower receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.