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When someone dies, notifying OVO Energy is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long OVO Energy takes to process a bereavement notification.
OVO Energy bereavement contact details
Phone: 0330 175 9683 — Mon–Fri 8am–6pm, Sat 9am–2pm
Online: OVO Energy bereavement
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0330 175 9683 or use the online bereavement form. OVO's support team is available Monday to Saturday and can guide you through the process.
OVO will need a certified copy of the death certificate. The account number (from a bill) and a recent meter reading are helpful but not essential to start the process.
OVO will discuss whether the supply should be transferred to a new occupant or closed. If the property will be empty, OVO can manage the account temporarily in the estate's name.
OVO will issue a final bill using a meter reading as close to the date of death as possible. Credit balances are refunded to the estate; outstanding balances become an estate debt.
OVO will cancel the direct debit and formally close the account, confirming by email or letter.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
OVO Energy typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Answer a few questions and get a personalised probate plan for £179.
Once OVO Energy receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
OVO Energy will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.
Do not delay notifying OVO Energy
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying OVO Energy promptly protects the estate from unnecessary costs.
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