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Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
When someone dies, notifying OVO Energy is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long OVO Energy takes to process a bereavement notification.
OVO Energy bereavement contact details
Phone: 0330 175 9683 — Mon–Fri 8am–6pm, Sat 9am–2pm
Online: OVO Energy bereavement
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0330 175 9683 or use the online bereavement form. OVO's support team is available Monday to Saturday and can guide you through the process.
OVO will need a certified copy of the death certificate. The account number (from a bill) and a recent meter reading are helpful but not essential to start the process.
OVO will discuss whether the supply should be transferred to a new occupant or closed. If the property will be empty, OVO can manage the account temporarily in the estate's name.
OVO will issue a final bill using a meter reading as close to the date of death as possible. Credit balances are refunded to the estate; outstanding balances become an estate debt.
OVO will cancel the direct debit and formally close the account, confirming by email or letter.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
OVO Energy typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Not sure who you still need to tell?
Banks, utilities, DWP, DVLA. In 2 minutes Farra gives you the full list in order, with a tracker so nothing gets missed.
Once OVO Energy receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
OVO Energy will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate.
Do not delay notifying OVO Energy
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying OVO Energy promptly protects the estate from unnecessary costs.
There are more people to tell than anyone expects.
Answer a few questions in under 2 minutes and Farra builds your notification plan: every bank, provider and government office to tell, in the right order, with the contact details and a tracker so nothing slips through.
Where they normally lived, even if they died somewhere else.
Free to check · 2 minutes · No account needed · £399 for your full Farra plan
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