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When someone dies, notifying Next is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Next takes to process a bereavement notification.
Next bereavement contact details
Phone: 0333 777 8000 — Mon–Fri 8am–11pm, Sat 8am–11pm, Sun 9am–9pm
Last verified: May 2026
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Notify Next to close any Next account and to handle any outstanding Next Credit (store credit account) balance.
Next Credit (also known as the Next Directory or Next Account) allows purchases to be made on credit. Any outstanding balance becomes a debt of the estate. Contact Next Credit services (operated by Next Retail Ltd) to confirm the balance and arrange repayment.
If the deceased had a positive credit balance (i.e., had paid in advance for vouchers or returned goods), this is an estate asset. Ask Next to refund the credit balance to the estate.
Next offers subscriptions including Next Online membership for free delivery. Cancel any active subscriptions to stop ongoing charges.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Next typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Next operates a large credit business through its Next Directory. Outstanding balances can be significant. Prioritise identifying and notifying Next Credit promptly to prevent further charges or interest accruing.
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Once Next receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Next will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Next
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Next promptly protects the estate from unnecessary costs.
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