Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying John Lewis Partnership is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long John Lewis Partnership takes to process a bereavement notification.
John Lewis Partnership bereavement contact details
Phone: 0345 604 9049 — Mon–Sun 7am–11pm
Online: John Lewis customer services
Call 0345 604 9049 (Mon–Sun 7am–11pm) or use the online contact form to notify John Lewis of the death and arrange closure of any accounts.
Check whether the deceased held a John Lewis Partnership Card (credit card), a John Lewis gift card, or a Waitrose & Partners account.
John Lewis will require a copy of the death certificate to process any account closures or refunds.
If there are outstanding orders or gift card balances, John Lewis can arrange a refund to the estate. Keep any order reference numbers to hand.
John Lewis will confirm account closure in writing. The process typically takes 1–2 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
John Lewis Partnership typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once John Lewis Partnership receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
John Lewis Partnership will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying John Lewis Partnership
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying John Lewis Partnership promptly protects the estate from unnecessary costs.
eBay deceased account: online only, no dedicated phone. Resolve open listings, withdraw Managed Payments balance to estate. Need username and death certificate. Full guide.
M&S bereavement: 0333 014 8555 (Mon–Fri 8am–8pm). Sparks card, gift vouchers, outstanding orders. M&S Bank products need separate notification. Death certificate required. Full guide.
Nectar bereavement: online only via help centre. Close account, check points balance (400 pts = £2). Sainsbury's Bank requires separate notification. Death certificate needed. Full guide.
Tesco Clubcard bereavement: 0800 591 688 (Mon–Sun 9am–5pm). Check points balance, cancel Clubcard Plus. Tesco Bank notified separately. Death certificate needed. Full guide.
Barclays bereavement team: 0800 161 5195 (Mon–Fri 8am–6pm, Sat 9am–2pm). Notify by phone or online. Accounts frozen immediately — death certificate required. Step-by-step guide.
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