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When someone dies, notifying eBay is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long eBay takes to process a bereavement notification.
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eBay does not have a dedicated bereavement line. Contact eBay customer support to request account closure following the death of the account holder.
You will need a copy of the death certificate and the email address or eBay username associated with the account.
Check whether there are any open listings, pending sales, or outstanding purchases that need to be resolved before the account can be closed.
If there is a balance in the eBay Managed Payments account, arrange for this to be withdrawn to the estate's bank account. Probate documentation may be required.
eBay will confirm account closure once all outstanding transactions are resolved. The process typically takes 1–2 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
eBay typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once eBay receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
eBay will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying eBay
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying eBay promptly protects the estate from unnecessary costs.
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