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When someone dies, notifying Marks & Spencer is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Marks & Spencer takes to process a bereavement notification.
Marks & Spencer bereavement contact details
Phone: 0345 300 6139 — Mon–Fri 8am–8pm, Sat 9am–6pm, Sun 10am–5pm
Online: M&S customer services
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0345 300 6139 or use the online contact form. Notify M&S of the death and request closure of any accounts including the M&S Bank account, Sparks loyalty card, or any credit products.
Check whether the deceased held an M&S Bank account, M&S credit card, Sparks loyalty account, or any M&S savings or investment products.
M&S will require a copy of the death certificate. For M&S Bank products (current accounts, savings, credit cards), a separate notification to M&S Bank may be needed.
Any outstanding orders, gift vouchers, or Sparks points can be handled by the customer services team.
M&S will confirm closure of all accounts. The process typically takes 1–2 weeks for retail accounts.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Marks & Spencer typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once Marks & Spencer receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Marks & Spencer will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Marks & Spencer
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Marks & Spencer promptly protects the estate from unnecessary costs.
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