Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Marks & Spencer is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Marks & Spencer takes to process a bereavement notification.
Marks & Spencer bereavement contact details
Phone: 0333 014 8555 — Mon–Fri 8am–8pm, Sat 9am–6pm, Sun 10am–5pm
Online: M&S customer services
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0333 014 8555 (Sparks and M&S retail) or use the online contact form. Notify M&S of the death and request closure of any accounts including the Sparks loyalty card or any credit products. The M&S Bank account is handled separately — see the M&S Bank entry.
Check whether the deceased held an M&S Bank account, M&S credit card, Sparks loyalty account, or any M&S savings or investment products.
M&S will require a copy of the death certificate. For M&S Bank products (current accounts, savings, credit cards), a separate notification to M&S Bank may be needed.
Any outstanding orders, gift vouchers, or Sparks points can be handled by the customer services team.
M&S will confirm closure of all accounts. The process typically takes 1–2 weeks for retail accounts.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Marks & Spencer does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.
Once Marks & Spencer receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Marks & Spencer will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Marks & Spencer
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Marks & Spencer promptly protects the estate from unnecessary costs.
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