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When someone dies, notifying British Airways (Executive Club) is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long British Airways (Executive Club) takes to process a bereavement notification.
British Airways (Executive Club) bereavement contact details
Phone: 0344 493 0787 — Mon–Sun 8am–8pm
Online: BA Executive Club miles bereavement
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0344 493 0787 or visit the Executive Club miles bereavement page. BA Avios can be transferred to a spouse or family member within 12 months of death.
You will need a copy of the death certificate and the Executive Club membership number (found on any BA correspondence or the Avios app).
BA Avios can be transferred to another Executive Club member — typically a spouse, civil partner, or family member. Provide the recipient's membership number.
BA will ask you to complete a transfer form. Return this with the death certificate and any required documentation.
Once the transfer is processed, the account will be closed. The process typically takes 1–2 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
British Airways (Executive Club) typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
BA Avios points expire 3 years after the last account activity. On death, Avios can be transferred to another Executive Club member (spouse or family) within 12 months.
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Answer a few questions and get a personalised probate plan for £179.
Once British Airways (Executive Club) receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
British Airways (Executive Club) will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying British Airways (Executive Club)
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying British Airways (Executive Club) promptly protects the estate from unnecessary costs.
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