Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
Need to apply for probate?
Answer 15 questions and we'll tell you exactly what to file, in what order — from £95.
When someone dies, notifying Vitality is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Vitality takes to process a bereavement notification.
Vitality bereavement contact details
Phone: 0800 048 2254 — Mon–Fri 8am–8pm, Sat 9am–5pm
Online: Vitality life insurance claim
Call 0800 048 2254 or visit vitality.co.uk/life-insurance/claims. Vitality offers life insurance, serious illness cover, income protection, and private health insurance.
The deceased may have had a Vitality Life plan, a Vitality Health plan, or both. Each has a separate claims team. Check policy documents, the Vitality app, and bank statements to identify all products.
Vitality will ask for a certified copy of the death certificate and the policy details. Vitality life insurance often includes a VitalityLife programme — members earn rewards for healthy activity. Death benefits are paid separately from any rewards programme.
Vitality health insurance should be cancelled from the date of death. Any premium paid in advance is refunded pro-rata. Family plans can usually be continued with the deceased member removed.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Vitality typically takes 3–6 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Vitality's incentive programme (rewards for healthy activity) is separate from the insurance benefit. The Vitality rewards associated with the deceased's account will end on notification of death.
Once Vitality receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Vitality will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Vitality
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Vitality promptly protects the estate from unnecessary costs.
Aviva bereavement service: 0800 015 1144 (Mon–Fri 8am–6pm). Make life insurance claims, cancel premiums, reclaim unused payments. What documents Aviva needs. Full guide.
Legal & General bereavement: 0800 137 101 (Mon–Fri 9am–5:30pm). Make life insurance claims, cancel premiums, reclaim unused payments. What documents L&G needs. Full guide.
Royal London bereavement: 0345 611 1111 (Mon–Fri 9am–5pm). Make life insurance and protection claims, cancel premiums, handle pension death benefits. Full guide for executors.
Direct Line bereavement: 0345 246 8701 (Mon–Fri 8am–8pm, Sat 9am–4pm). Cancel home and car insurance, reclaim unused premium, make any claims. What documents you need. Full guide.
AXA bereavement support: 0330 024 1060 (Mon–Fri 8am–6pm). Cancel home, car, or health insurance, reclaim unused premium, make any claims. What documents AXA needs. Full guide.
Ready to apply for probate?
Answer 15 questions and we'll tell you exactly what to file, in what order, and what to do when it gets complicated.
Get started →Free to start · from £95