Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
This guide has not been checked against its sources
We re-checked our most-read guides against GOV.UK and the other official sources in September 2026. This one was not among them, so nobody has confirmed its figures, deadlines or process steps since it was written. Treat it as a starting point and confirm anything that matters on GOV.UK before you act on it.
When someone dies, notifying AXA is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long AXA takes to process a bereavement notification.
AXA bereavement contact details
Phone: 0330 024 1158
Online: AXA bereavement support
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
AXA has no single bereavement number — call the team for the relevant product (Mon–Fri 8am–6pm): car insurance 0330 024 1158, home insurance 0330 024 1235, or AXA Health 0800 917 9468. You can also use the online bereavement support page. AXA offers life, health, home, and car insurance.
AXA will need policy numbers (from insurance documents) and a certified copy of the death certificate. AXA can search by name and date of birth if policy documents are not available.
For AXA life insurance policies, the team will initiate the claims process and provide the required claim form. Return the completed form with a certified death certificate and, for estate claims, the grant of probate.
AXA will cancel all active policies — life, health, home, and car insurance — from the date of death and stop any direct debits. Unused premiums will be refunded to the estate.
AXA will pay any life insurance proceeds to the named beneficiaries or to the estate (depending on whether the policy was written in trust) and confirm all policy closures in writing.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
AXA does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.
Once AXA receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
AXA will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying AXA
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying AXA promptly protects the estate from unnecessary costs.
Related guides