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When someone dies, notifying AXA is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long AXA takes to process a bereavement notification.
AXA bereavement contact details
Phone: 0330 024 1060 — Mon–Fri 8am–6pm
Online: AXA bereavement support
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0330 024 1060 (Mon–Fri 8am–6pm) or use the online bereavement support page. AXA offers a range of products including life insurance, health insurance, home insurance, and car insurance.
AXA will need policy numbers (from insurance documents) and a certified copy of the death certificate. AXA can search by name and date of birth if policy documents are not available.
For AXA life insurance policies, the team will initiate the claims process and provide the required claim form. Return the completed form with a certified death certificate and, for estate claims, the grant of probate.
AXA will cancel all active policies — life, health, home, and car insurance — from the date of death and stop any direct debits. Unused premiums will be refunded to the estate.
AXA will pay any life insurance proceeds to the named beneficiaries or to the estate (depending on whether the policy was written in trust) and confirm all policy closures in writing.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
AXA typically takes 3–8 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Answer a few questions and get a personalised probate plan for £179.
Once AXA receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
AXA will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying AXA
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying AXA promptly protects the estate from unnecessary costs.
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