Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Legal & General is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Legal & General takes to process a bereavement notification.
Legal & General bereavement contact details
Phone: 0800 137 101 — Mon–Fri 9am–5:30pm(dedicated bereavement line)
Online: Legal & General bereavement
Call 0800 137 101 (Mon–Fri 9am–5:30pm) or use the online bereavement hub. Legal & General hold a wide range of products — life insurance, pensions, annuities, and investments — so the team will identify all relevant policies.
Provide the policy number(s) and a certified copy of the death certificate. If you do not have policy numbers, Legal & General can search using the deceased's name, date of birth, and address.
For life insurance policies, Legal & General will provide a claims pack. You will need to complete a claim form and return it with supporting documents. Legal & General typically aim to process claims within five working days of receiving all documents.
Any ongoing life insurance or protection premiums will be cancelled from the date of death. Any overpaid premiums after the date of death will be refunded to the estate.
If the policy was written in trust, Legal & General pays the trustees directly — bypassing the estate and probate. For estate claims, the grant of probate will be required before payment above certain thresholds.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Legal & General typically takes 3–8 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Once Legal & General receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Legal & General will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Legal & General
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Legal & General promptly protects the estate from unnecessary costs.
Aviva bereavement service: 0800 015 1144 (Mon–Fri 8am–6pm). Make life insurance claims, cancel premiums, reclaim unused payments. What documents Aviva needs. Full guide.
Royal London bereavement: 0345 611 1111 (Mon–Fri 9am–5pm). Make life insurance and protection claims, cancel premiums, handle pension death benefits. Full guide for executors.
Direct Line bereavement: 0345 246 8701 (Mon–Fri 8am–8pm, Sat 9am–4pm). Cancel home and car insurance, reclaim unused premium, make any claims. What documents you need. Full guide.
AXA bereavement support: 0330 024 1060 (Mon–Fri 8am–6pm). Cancel home, car, or health insurance, reclaim unused premium, make any claims. What documents AXA needs. Full guide.
Barclays bereavement team: 0800 161 5195 (Mon–Fri 8am–6pm, Sat 9am–2pm). Notify by phone or online. Accounts frozen immediately — death certificate required. Step-by-step guide.
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