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When someone dies, notifying Virgin Money is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Virgin Money takes to process a bereavement notification.
Virgin Money bereavement contact details
Phone: 0800 012 1590 — Mon–Fri 8am–6pm, Sat 8am–3pm, Sun 10am–1pm(dedicated bereavement line)
Online: Virgin Money bereavement service
Last verified: June 2026
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Call the dedicated bereavement line on 0800 012 1590 (Monday to Friday 8am to 6pm, Saturday 8am to 3pm, Sunday 10am to 1pm) or use the online bereavement service. Virgin Money covers current accounts, savings, mortgages, and credit cards. It will ask whether the account was originally opened with Clydesdale Bank or Yorkshire Bank, as those are handled by a different team.
You will need a certified copy of the death certificate, the account number from any correspondence, and your own ID and contact details.
Virgin Money will freeze the deceased's sole accounts and stop their direct debits and standing orders. Where an account is held jointly, it is put into the surviving holder's sole name rather than frozen, the deceased's debit card is cancelled, and the standing orders and direct debits are reviewed with the survivor so day-to-day banking can continue.
Virgin Money asks for a grant of probate, letters of administration or a certificate of confirmation only if the balance of the Virgin Money accounts is £50,000 or more. Below that it sends you a form to complete instead.
Virgin Money says that once it has everything it needs, it aims to close the accounts and release the money within 5 to 10 working days, though it may take longer at busy times.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Virgin Money does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Once Virgin Money receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Virgin Money will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.
Do not delay notifying Virgin Money
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Virgin Money promptly protects the estate from unnecessary costs.
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