Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
When someone dies, notifying TSB is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long TSB takes to process a bereavement notification.
TSB bereavement contact details
Phone: 0345 835 7834 — Mon–Fri 9am–5pm (excluding bank holidays)(dedicated bereavement line)
Online: TSB bereavement notification
Last verified: June 2026
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Call TSB's bereavement team on 0345 835 7834, Monday to Friday 9am to 5pm, or notify them online. You can also email ESUCustomerCare@tsb.co.uk, or write to TSB Bereavement Team, TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR.
TSB will need a certified copy of the death certificate and your own identification. If you are acting as executor or next of kin, your proof of address will also be required.
TSB will immediately freeze sole accounts and cancel any scheduled payments. A summary of all accounts and balances will be provided to the executor.
TSB lists the grant of probate, confirmation (in Scotland) or letters of administration among the documents it may need. It does not publish a balance at which a grant becomes necessary, so ask the team what applies to these accounts rather than assuming.
Once all documents are received, TSB will transfer balances to the estate account and issue written confirmation of account closure.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
TSB does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Once TSB receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
TSB will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.
Do not delay notifying TSB
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying TSB promptly protects the estate from unnecessary costs.
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