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When someone dies, notifying Now TV is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Now TV takes to process a bereavement notification.
Now TV bereavement contact details
Phone: 0330 041 2518 — Mon–Fri 8am–8pm, Sat 9am–6pm
Online: Now TV Help Centre
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0330 041 2518 or visit help.nowtv.com. Now TV is a streaming service owned by Sky. There is no dedicated bereavement line — use the general customer service line.
Now TV offers passes for Entertainment, Cinema, Sport, and Kids. Each is billed separately and may need to be cancelled individually. Check the account at nowtv.com or recent bank statements.
Cancel all active passes. Now TV passes are typically monthly and do not have a minimum term. Cancellation takes effect at the end of the current billing period. If annual passes were held, ask about pro-rata refunds.
Now Broadband (internet service) is a different product from Now TV (streaming). If the deceased had Now Broadband, that must be cancelled separately — see the Now Broadband bereavement guide.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Now TV typically takes 1 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Now TV passes purchased through a smart TV app store (Samsung, LG, Roku, Apple TV) may need to be cancelled through that app store rather than Now TV directly. Check the payment method to identify where the subscription was managed.
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Answer a few questions and get a personalised probate plan for £179.
Once Now TV receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Now TV will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Now TV
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Now TV promptly protects the estate from unnecessary costs.
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