Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying LV= is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long LV= takes to process a bereavement notification.
LV= bereavement contact details
Phone: 0800 756 5869 — Mon–Fri 8am–8pm, Sat 8am–4pm
Online: LV= life insurance bereavement claim
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0800 756 5869 or visit lv.com/life-contact-us/bereavement. LV= has a dedicated bereavement claims team for life insurance. For other products (car, home, pet), use the same number and select the appropriate option.
LV= offers life insurance, critical illness cover, income protection, car insurance, home insurance, and pet insurance. Check the deceased's records and direct debits for all LV= policies.
For life insurance, you will need the policy document, a certified copy of the death certificate, and if the policy is not written in trust, possibly a grant of probate. LV= will advise on what documents are required.
Car and home insurance should be cancelled from the date of death. LV= will refund any unused premium on a pro-rata basis. Cancel promptly to avoid premiums continuing unnecessarily.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
LV= typically takes 3–6 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
LV= policies taken out before March 2022 remain on LV= systems. Policies taken out after may be administered by Allianz — LV= will route your call appropriately.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once LV= receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
LV= will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying LV=
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying LV= promptly protects the estate from unnecessary costs.
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