Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Esure is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Esure takes to process a bereavement notification.
Esure bereavement contact details
Phone: 0345 045 7994 — Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 9am–2pm
Esure primarily offers car and home insurance. Call to notify them of the bereavement and to cancel or transfer relevant policies. There is no dedicated bereavement line — use the standard customer service number.
Esure offers car insurance, home insurance, and pet insurance. Check the deceased's direct debits and policy documents. The Sheila's Wheels brand is part of esure — both use the same contact number.
Esure will cancel policies from the date of death. A pro-rata refund of unused premium will be issued. If the deceased was in a joint policy (e.g., joint car or home), you may be able to transfer the policy to the remaining policyholder.
If there was an open insurance claim at the time of death, notify Esure immediately. The executor can continue the claim on behalf of the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Esure typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Esure is primarily a general insurance company — they do not offer life insurance, so there is no death benefit to claim. Focus on cancelling active policies promptly to stop premiums being charged.
Once Esure receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Esure will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Esure
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Esure promptly protects the estate from unnecessary costs.
Aviva bereavement service: 0800 015 1144 (Mon–Fri 8am–6pm). Make life insurance claims, cancel premiums, reclaim unused payments. What documents Aviva needs. Full guide.
Legal & General bereavement: 0800 137 101 (Mon–Fri 9am–5:30pm). Make life insurance claims, cancel premiums, reclaim unused payments. What documents L&G needs. Full guide.
Royal London bereavement: 0345 611 1111 (Mon–Fri 9am–5pm). Make life insurance and protection claims, cancel premiums, handle pension death benefits. Full guide for executors.
Direct Line bereavement: 0345 246 8701 (Mon–Fri 8am–8pm, Sat 9am–4pm). Cancel home and car insurance, reclaim unused premium, make any claims. What documents you need. Full guide.
AXA bereavement support: 0330 024 1060 (Mon–Fri 8am–6pm). Cancel home, car, or health insurance, reclaim unused premium, make any claims. What documents AXA needs. Full guide.
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