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When someone dies, notifying Esure is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Esure takes to process a bereavement notification.
Esure bereavement contact details
Online: Esure contact us (no dedicated bereavement page — phone the line for the product held)
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Esure has separate lines by product: car insurance 0345 609 8971, home insurance 0345 045 8000, travel insurance 0345 600 3950. There is no single bereavement line — use the number for the policy held.
Esure offers car insurance, home insurance, and pet insurance. Check the deceased's direct debits and policy documents. The Sheila's Wheels brand is part of esure — Sheila's Wheels customers use the same product-specific lines listed above.
Esure will cancel policies from the date of death. A pro-rata refund of unused premium will be issued. If the deceased was in a joint policy (e.g., joint car or home), you may be able to transfer the policy to the remaining policyholder.
If there was an open insurance claim at the time of death, notify Esure immediately. The executor can continue the claim on behalf of the estate.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Esure typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Esure is primarily a general insurance company — they do not offer life insurance, so there is no death benefit to claim. Focus on cancelling active policies promptly to stop premiums being charged.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once Esure receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Esure will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Esure
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Esure promptly protects the estate from unnecessary costs.
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