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When someone dies, notifying Deliveroo is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Deliveroo takes to process a bereavement notification.
Deliveroo bereavement contact details
Online: Deliveroo Help Centre — account cancellation
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Visit help.deliveroo.com. Deliveroo does not have a dedicated phone line for bereavement. Use the Help Centre chat or submit a request online to close the account.
Deliveroo Plus is a monthly subscription offering free delivery. Cancel this immediately to stop ongoing charges. Log in to the account at deliveroo.co.uk or use the Help Centre if you cannot access the account.
Deliveroo accounts may have credit from refunds or promotional offers. Ask Deliveroo whether this can be refunded to the estate before the account is closed.
Deliveroo will close the account on request. Provide the deceased's email address and contact Deliveroo support with proof of death if required.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Deliveroo typically takes 1 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Deliveroo Plus can sometimes be bundled with Amazon Prime. If the Deliveroo Plus charge appears on the Amazon account statement, cancel it through Amazon Prime subscription settings rather than Deliveroo directly.
Not sure what you need to do next?
Answer a few questions and get a personalised probate plan for £179.
Once Deliveroo receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Deliveroo will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Deliveroo
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Deliveroo promptly protects the estate from unnecessary costs.
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