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When someone dies, notifying Currys is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Currys takes to process a bereavement notification.
Currys bereavement contact details
Phone: 0344 561 1234 — Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 10am–5pm
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Notify Currys to close any account and to handle any outstanding ShopLive credit account or Care & Repair subscription.
Currys offers credit finance (operated by NewDay) for larger purchases. Any outstanding balance on a Currys credit account becomes a debt of the estate. Contact the credit provider to confirm and arrange repayment.
Currys offers a Care & Repair subscription covering appliance repairs. Cancel this to stop ongoing monthly charges. Ask Currys whether a pro-rata refund is available for the unused period.
Currys and PC World warranties (now both Currys brands) may have remaining value. Any prepaid extended warranty is a small estate asset — consider whether to transfer or cancel. Currys may allow refunds for unused portions.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Currys typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Currys plc (formerly Dixons Carphone, formerly DSG International) operates Currys, PC World, Carphone Warehouse, and iD Mobile under its umbrella. If the deceased had a Carphone Warehouse account or iD Mobile contract, these are separate notifications.
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Once Currys receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Currys will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Currys
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Currys promptly protects the estate from unnecessary costs.
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