How to Notify Boots Advantage Card of a Death: Subscription Service Bereavement Guide 2026

How to notify Boots Advantage Card of a death — step by step

1. Notify Boots — email customer care or call 0345 124 4545

   Boots recommends contacting customer care by email at boots.customercare_team@boots.co.uk (give the full name, Advantage Card number, date of birth, and full home address), or call the Advantage Card & loyalty schemes line on 0345 124 4545. Notify Boots of the bereavement and enquire about the points balance — Boots Advantage Card points are part of the estate and may have monetary value.

2. Check the points balance

   Boots Advantage Card points are worth 1p each. Check the balance by logging into the account at boots.com or calling customer services. A large balance (e.g. 10,000 points = £100) should be noted for the estate inventory.

3. Redeem or transfer the points

   Ask Boots whether the points can be redeemed by the executor for the benefit of the estate. Boots' policy on this can vary — some deceased accounts can have points redeemed against Boots purchases, others may be cancelled without redemption. Ask explicitly.

4. Close the account

   Boots will close the Advantage Card account on notification. If the deceased had a Boots Opticians account linked to the card, notify that department separately.

What documents does Boots Advantage Card need?

• Death certificate (if requested)
• Boots Advantage Card number (on the card or in the account)
• Executor's contact details

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does Boots Advantage Card take?

Boots Advantage Card typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.

During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.

Boots Advantage Card points cannot be converted to cash — they can only be used for Boots purchases. However, using them to purchase goods for the estate (e.g., medication during illness) is valid if done before account closure.

What happens after you notify Boots Advantage Card?

Once Boots Advantage Card receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

Boots Advantage Card will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.

What cannot wait