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When someone dies, notifying Asda is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Asda takes to process a bereavement notification.
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Notify Asda to close any online grocery account, Asda Rewards account, or delivery subscription held by the deceased.
Asda Rewards is the loyalty programme launched in 2022. Check the balance in the Asda app or online account — Asda Rewards 'Cashpot' can be converted to Asda vouchers and may have monetary value. Ask Asda whether the balance can be redeemed by the estate.
Cancel any standing grocery delivery orders or Asda Delivery Pass subscription to stop ongoing charges. Asda will refund any remaining Delivery Pass subscription period.
Asda Money (insurance, credit cards, travel money) was managed by Asda Financial Services. These products must be notified separately. Check for any active credit cards or insurance policies.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Asda typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
Asda's financial services products have been restructured since the 2021 ownership change. If the deceased had an Asda Credit Card, it is now operated by a third-party provider — check the card statements for the lender's details.
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Once Asda receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Asda will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying Asda
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Asda promptly protects the estate from unnecessary costs.
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