Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying AA is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long AA takes to process a bereavement notification.
AA bereavement contact details
Phone: 0800 022 3336 — Mon–Fri 8am–8pm, Sat 9am–5pm
Call to notify the AA of the death and to cancel or transfer the breakdown cover. Have the membership number (on the AA card or any correspondence) and the date of death ready.
The AA will cancel the membership from the date of death. Annual memberships paid in advance may be eligible for a pro-rata refund — ask when you call.
Like the RAC, the AA offers vehicle-specific cover (which can transfer with the vehicle) and personal membership (which cannot be transferred). Confirm which type was held.
The AA also sells car insurance, home insurance, and travel insurance through its insurance arm (underwritten by third parties). These must be cancelled separately through the AA insurance number.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
AA typically takes 1–2 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
The AA merged with Saga in 2023 (Saga acquired the AA). The AA continues to operate as a separate brand. Contact details remain the same but if you experience any difficulty, try the Saga group contact as a fallback.
Once AA receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
AA will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying AA
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying AA promptly protects the estate from unnecessary costs.
Amazon deceased account: online only, no dedicated phone. Cancel Prime, claim gift card balance, resolve outstanding orders. Need account email and death certificate. Full guide.
Netflix account cancellation after death: online only, no dedicated bereavement line. Cancel to stop charges. Need account email or death certificate if no account access. Full guide.
Spotify account cancellation after death: contact support online. Cancel Premium to stop charges. Death certificate needed if no account access. Family plan — notify admin. Full guide.
Apple Digital Legacy: use Legacy Contact if set up, or apply via support.apple.com. Cancel subscriptions. Without Legacy Contact, Apple ID data is permanently inaccessible. Full guide.
PayPal bereavement: 0800 358 7911 (Mon–Fri 8am–8pm, Sat 9am–4pm). Withdraw account balance to estate, close PayPal Credit, cancel subscriptions. Death certificate required. Full guide.
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