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When someone dies, notifying Trading 212 is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Trading 212 takes to process a bereavement notification.
Trading 212 bereavement contact details
Online: Trading 212 bereavement guidance
Email: support@trading212.com
Last verified: May 2026
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Contact Trading 212 at support@trading212.com with the subject line 'Bereavement notification'. There is no dedicated phone line — all bereavement queries are handled by email or through the in-app chat.
You will need a certified copy of the death certificate (a clear scan is usually accepted), the account email address of the deceased, and your own ID and contact details.
Trading 212 will require the grant of probate or letters of administration before releasing funds. You can notify them before probate is granted.
Trading 212 will guide you through their bereavement process by email. This may involve completing forms and providing additional verification.
Once all documents are verified, Trading 212 will close the account and transfer proceeds to the estate. The process typically takes 3–6 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Trading 212 typically takes 3–6 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
ISA investments are not tax-free after death for the estate, but a surviving spouse or civil partner can inherit an ISA's tax-free status through an Additional Permitted Subscription (APS). Notify the provider early to preserve this option.
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Once Trading 212 receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Trading 212 will freeze the account and write to you with the documents required to transfer or encash the investments. You will typically need to provide a grant of probate (or letters of administration) and certified copies of the death certificate before assets can be released to the estate. ISA investments lose their tax-free wrapper on death but may benefit from an Additional Permitted Subscription (APS) allowance for a surviving spouse or civil partner.
Do not delay notifying Trading 212
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Trading 212 promptly protects the estate from unnecessary costs.
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