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When someone dies, notifying Thames Water is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Thames Water takes to process a bereavement notification.
Thames Water bereavement contact details
Phone: 0800 009 4976 — Mon–Fri 8am–8pm, Sat 8am–1pm(dedicated bereavement line)
Online: Thames Water bereavement form
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call the bereavement team on 0800 009 4976 or complete the online bereavement form. You do not need to visit an office — Thames Water handles notifications remotely.
You will need a certified copy of the death certificate, the water account number (found on any water bill), and a meter reading if the property has a meter. Also have your own name and contact details ready.
If the property is being sold or no one is moving in, Thames Water will close the account and issue a final bill. If someone else is moving in, they can set up a new account in their own name — Thames Water will guide you through this.
Thames Water will calculate a final bill based on actual usage up to the date of death (or the date the account is formally transferred). Any direct debit will be cancelled automatically.
Thames Water will send written confirmation once the account is closed. Keep this for the estate records. The process typically takes 1–3 weeks from notification.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Thames Water typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Once Thames Water receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Thames Water will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate. The new occupier or landlord will need to set up their own account.
Do not delay notifying Thames Water
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Thames Water promptly protects the estate from unnecessary costs.
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