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When someone dies, notifying Severn Trent is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Severn Trent takes to process a bereavement notification.
Severn Trent bereavement contact details
Phone: 0345 750 0500 — Mon–Fri 8am–8pm, Sat 8am–1pm(dedicated bereavement line)
Online: Severn Trent bereavement form
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call the bereavement team on 0345 750 0500 or use the online bereavement form. Severn Trent covers the Midlands and parts of Wales.
You will need a certified copy of the death certificate, the account number from a water bill, and a meter reading if the property has a water meter.
If the property is being vacated, Severn Trent will close the account. If someone else is moving in, they can open a new account in their name.
Severn Trent will issue a final bill based on usage up to the notification date. Any direct debit will be cancelled.
Written confirmation of account closure will be sent. The process typically takes 1–3 weeks from notification.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Severn Trent typically takes 1–3 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
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Answer a few questions and get a personalised probate plan for £179.
Once Severn Trent receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Severn Trent will generate a final bill based on the last meter reading. Any direct debit will be cancelled, and any credit on the account will be refunded to the estate. If the account is in debit, the outstanding balance becomes a debt of the estate. The new occupier or landlord will need to set up their own account.
Do not delay notifying Severn Trent
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Severn Trent promptly protects the estate from unnecessary costs.
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