Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
When someone dies, notifying Post Office Money is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Post Office Money takes to process a bereavement notification.
Post Office Money bereavement contact details
Phone: 0800 169 7500 — Mon–Fri 9am–7pm, Sat 9am–1pm
Online: Post Office Money bereavement
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0800 169 7500 or use the online form on the Post Office bereavement page — the form takes you through to the Bank of Ireland website. Post Office savings, mortgages and personal loans are provided by Bank of Ireland UK.
You will need a certified copy of the death certificate, the account number from any correspondence, and your own ID and contact details.
Post Office Money will freeze the deceased's accounts on notification. Any direct debits will be stopped.
A certified copy of the grant of probate (or letters of administration where there is no will) is needed only if the total value of the accounts is more than £30,000. Below £30,000 you complete an indemnity form and a payment authorisation form instead, alongside a certified extract of the will naming the executors.
Post Office Money will release funds and close all accounts once all documents are received. Neither the Post Office nor Bank of Ireland UK publishes a timescale for this, so ask when you send the paperwork in.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Post Office Money does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Once Post Office Money receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Post Office Money will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.
Do not delay notifying Post Office Money
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Post Office Money promptly protects the estate from unnecessary costs.
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