Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Post Office Money is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Post Office Money takes to process a bereavement notification.
Post Office Money bereavement contact details
Phone: 0800 169 9515 — Mon–Fri 8am–8pm, Sat 8am–6pm
Online: Post Office Money bereavement
Call 0800 169 9515 or visit the online bereavement page. Post Office Money is provided in partnership with Bank of Ireland UK and offers savings accounts, ISAs, and other financial products.
You will need a certified copy of the death certificate, the account number from any correspondence, and your own ID and contact details.
Post Office Money will freeze the deceased's accounts on notification. Any direct debits will be stopped.
Once probate has been granted (or letters of administration issued), provide a certified copy to Post Office Money to authorise releasing the funds.
Post Office Money will release funds and close all accounts once all documents are received. The process typically takes 2–4 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Post Office Money typically takes 2–4 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Once Post Office Money receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Post Office Money will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate.
Do not delay notifying Post Office Money
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Post Office Money promptly protects the estate from unnecessary costs.
Barclays bereavement team: 0800 161 5195 (Mon–Fri 8am–6pm, Sat 9am–2pm). Notify by phone or online. Accounts frozen immediately — death certificate required. Step-by-step guide.
HSBC bereavement team: 0800 085 2578 (Mon–Fri 8am–8pm, Sat–Sun 8am–6pm). Notify by phone or online. Accounts frozen immediately. Death certificate and probate required. Full guide.
Lloyds bereavement team: 0800 096 8476 (Mon–Fri 8am–8pm, Sat 8am–2pm). Phone or online notification. Accounts frozen on contact. Death certificate required upfront. Step-by-step guide.
NatWest bereavement team: 0800 161 5902 (Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm). Phone or online. Accounts frozen immediately. Death certificate required. Full step-by-step guide.
Halifax bereavement team: 0800 096 8765 (Mon–Fri 8am–8pm, Sat 8am–4pm). Notify by phone or online form. Accounts frozen immediately. Death certificate required. Full guide for executors.
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