How to Notify Chase of a Death: Bank Bereavement Guide 2026

How to notify Chase of a death — step by step

1. Contact Chase through the app or by phone

   Chase UK is a digital bank and the primary route to notify them is via the in-app chat or by calling 0800 376 3333 (24/7). There is no dedicated bereavement line — start through the general support channel.

2. Identify the accounts held

   Chase UK is app-only and accounts are accessed via the mobile app. If you do not have the deceased's phone, you can identify accounts via bank statements or the UK banking app 'Open Banking' data.

3. Provide identity and authority documentation

   Chase will require a certified copy of the death certificate and evidence of your authority to deal with the estate (probate or letters of administration). Chase is not currently a member of the Death Notification Service.

4. Close the account and transfer funds

   Chase will close the account and transfer any balance to the estate bank account as directed. The process is handled digitally and Chase will guide you via email or post once initial notification is made.

What documents does Chase need?

• Death certificate (certified copy)
• Chase UK account number (found on app or statements)
• Grant of probate or letters of administration
• Executor's proof of identity

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does Chase take?

Chase typically takes 3–6 weeks to process a bereavement notification once all required documents have been received.

During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.

Chase UK launched in 2021 and is growing rapidly. Bereavement processes for digital-only banks are generally straightforward but may involve longer wait times than traditional banks as specialist teams are smaller.

What happens after you notify Chase?

Once Chase receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

Chase will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.

What cannot wait