Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Chase is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Chase takes to process a bereavement notification.
Chase bereavement contact details
Phone: 0800 376 3333 — 24 hours, 7 days a week
Online: Chase UK in-app support and bereavement help
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Chase UK is a digital bank and the primary route to notify them is via the in-app chat or by calling 0800 376 3333 (24/7). There is no dedicated bereavement line — start through the general support channel.
Chase UK is app-only and accounts are accessed via the mobile app. If you do not have the deceased's phone, you can identify accounts via bank statements or the UK banking app 'Open Banking' data.
Chase will require a certified copy of the death certificate and evidence of your authority to deal with the estate (probate or letters of administration). Chase is not currently a member of the Death Notification Service.
Chase will close the account and transfer any balance to the estate bank account as directed. The process is handled digitally and Chase will guide you via email or post once initial notification is made.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Chase does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Chase UK launched in 2021 and is growing rapidly. Bereavement processes for digital-only banks are generally straightforward but may involve longer wait times than traditional banks as specialist teams are smaller.
Once Chase receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Chase will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.
Do not delay notifying Chase
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Chase promptly protects the estate from unnecessary costs.
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