Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Aldermore is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Aldermore takes to process a bereavement notification.
Aldermore bereavement contact details
Phone: 0345 604 2678 — Mon–Fri 8am–6pm, Sat 9am–1pm(dedicated bereavement line)
Email: bereavement@aldermore.co.uk
Last verified: June 2026
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Call 0345 604 2678 or email bereavement@aldermore.co.uk. Aldermore has a dedicated bereavement team who will guide you through the process for savings, mortgages, and business accounts.
Aldermore offers retail savings accounts (fixed rate, easy access, cash ISA), residential and buy-to-let mortgages, and business finance. Confirm all products held with Aldermore before starting the process.
Send a certified copy of the death certificate. For most accounts, grant of probate or letters of administration will be required. Aldermore will advise on small estate procedures if applicable.
Savings accounts are closed and proceeds transferred to the estate. For mortgages, the estate is liable for continuing payments until the property is sold or transferred. Aldermore will advise on options including redemption from estate funds or transfer to a beneficiary.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Aldermore does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
If the deceased held a buy-to-let mortgage with Aldermore, rental income should continue to be collected by the estate until the property is dealt with. Inform Aldermore of the managing executor or solicitor.
Once Aldermore receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Aldermore will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.
Do not delay notifying Aldermore
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Aldermore promptly protects the estate from unnecessary costs.
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