Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Aldermore is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Aldermore takes to process a bereavement notification.
Aldermore bereavement contact details
Phone: 0333 015 3640 — Mon–Fri 8am–6pm, Sat 9am–1pm
Email: bereavement@aldermore.co.uk
Call 0333 015 3640 or email bereavement@aldermore.co.uk. Aldermore has a dedicated bereavement team who will guide you through the process for savings, mortgages, and business accounts.
Aldermore offers retail savings accounts (fixed rate, easy access, cash ISA), residential and buy-to-let mortgages, and business finance. Confirm all products held with Aldermore before starting the process.
Send a certified copy of the death certificate. For most accounts, grant of probate or letters of administration will be required. Aldermore will advise on small estate procedures if applicable.
Savings accounts are closed and proceeds transferred to the estate. For mortgages, the estate is liable for continuing payments until the property is sold or transferred. Aldermore will advise on options including redemption from estate funds or transfer to a beneficiary.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Aldermore typically takes 4–8 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
If the deceased held a buy-to-let mortgage with Aldermore, rental income should continue to be collected by the estate until the property is dealt with. Inform Aldermore of the managing executor or solicitor.
Once Aldermore receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Aldermore will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate.
Do not delay notifying Aldermore
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Aldermore promptly protects the estate from unnecessary costs.
Barclays bereavement team: 0800 161 5195 (Mon–Fri 8am–6pm, Sat 9am–2pm). Notify by phone or online. Accounts frozen immediately — death certificate required. Step-by-step guide.
HSBC bereavement team: 0800 085 2578 (Mon–Fri 8am–8pm, Sat–Sun 8am–6pm). Notify by phone or online. Accounts frozen immediately. Death certificate and probate required. Full guide.
Lloyds bereavement team: 0800 096 8476 (Mon–Fri 8am–8pm, Sat 8am–2pm). Phone or online notification. Accounts frozen on contact. Death certificate required upfront. Step-by-step guide.
NatWest bereavement team: 0800 161 5902 (Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm). Phone or online. Accounts frozen immediately. Death certificate required. Full step-by-step guide.
Halifax bereavement team: 0800 096 8765 (Mon–Fri 8am–8pm, Sat 8am–4pm). Notify by phone or online form. Accounts frozen immediately. Death certificate required. Full guide for executors.
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