How to Notify Aldermore of a Death: Bank Bereavement Guide 2026

How to notify Aldermore of a death — step by step

1. Contact Aldermore's bereavement team

   Call 0333 015 3640 or email bereavement@aldermore.co.uk. Aldermore has a dedicated bereavement team who will guide you through the process for savings, mortgages, and business accounts.

2. Identify all products held

   Aldermore offers retail savings accounts (fixed rate, easy access, cash ISA), residential and buy-to-let mortgages, and business finance. Confirm all products held with Aldermore before starting the process.

3. Submit the death certificate and estate documentation

   Send a certified copy of the death certificate. For most accounts, grant of probate or letters of administration will be required. Aldermore will advise on small estate procedures if applicable.

4. Arrange closure or transfer

   Savings accounts are closed and proceeds transferred to the estate. For mortgages, the estate is liable for continuing payments until the property is sold or transferred. Aldermore will advise on options including redemption from estate funds or transfer to a beneficiary.

What documents does Aldermore need?

• Death certificate (certified copy)
• Aldermore account or mortgage reference number
• Grant of probate or letters of administration
• Completed Aldermore bereavement form (provided on request)

Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.

How long does Aldermore take?

Aldermore typically takes 4–8 weeks to process a bereavement notification once all required documents have been received.

During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.

If the deceased held a buy-to-let mortgage with Aldermore, rental income should continue to be collected by the estate until the property is dealt with. Inform Aldermore of the managing executor or solicitor.

What happens after you notify Aldermore?

Once Aldermore receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.

Aldermore will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate. Once the grant is in hand, you can proceed to close the deceased's bank account and release funds to the estate.

What cannot wait