Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
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When someone dies, notifying Atom Bank is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long Atom Bank takes to process a bereavement notification.
Atom Bank bereavement contact details
Phone: 0333 399 0050 — Mon–Sat 8am–10pm, Sun 9am–6pm
Email: support@atombank.co.uk
Call 0333 399 0050 or email support@atombank.co.uk. Atom Bank is a digital bank based in Durham. There is no dedicated bereavement line but their support team will escalate your query appropriately.
Atom Bank primarily offers fixed-rate savings accounts, mortgages, and business loans. Their savings accounts are app-based. Check app transaction history or bank statements to confirm accounts held.
Atom Bank will require a certified copy of the death certificate. For fixed-rate savings accounts, they will advise on whether early closure incurs a penalty in bereavement cases (most waive penalties). Probate or letters of administration will be required for most estates.
Fixed-rate savings accounts will be closed early (penalty typically waived on death) and proceeds transferred to the estate. Atom Bank will guide you through the process via email or post.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
Atom Bank typically takes 3–6 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised. Frozen bank accounts cannot send or receive money, so it is important to ensure the estate has an accessible source of funds for ongoing costs such as funeral expenses.
Atom Bank is FCA-authorised and deposits up to £85,000 are protected by the Financial Services Compensation Scheme (FSCS).
Once Atom Bank receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
Atom Bank will write to you with a bereavement reference number and a list of the documents they require to proceed. At that stage you will need to provide the grant of probate (or letters of administration) along with certified copies of the death certificate before funds can be released to the estate.
Do not delay notifying Atom Bank
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying Atom Bank promptly protects the estate from unnecessary costs.
Barclays bereavement team: 0800 161 5195 (Mon–Fri 8am–6pm, Sat 9am–2pm). Notify by phone or online. Accounts frozen immediately — death certificate required. Step-by-step guide.
HSBC bereavement team: 0800 085 2578 (Mon–Fri 8am–8pm, Sat–Sun 8am–6pm). Notify by phone or online. Accounts frozen immediately. Death certificate and probate required. Full guide.
Lloyds bereavement team: 0800 096 8476 (Mon–Fri 8am–8pm, Sat 8am–2pm). Phone or online notification. Accounts frozen on contact. Death certificate required upfront. Step-by-step guide.
NatWest bereavement team: 0800 161 5902 (Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm). Phone or online. Accounts frozen immediately. Death certificate required. Full step-by-step guide.
Halifax bereavement team: 0800 096 8765 (Mon–Fri 8am–8pm, Sat 8am–4pm). Notify by phone or online form. Accounts frozen immediately. Death certificate required. Full guide for executors.
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