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When someone dies, notifying USS is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long USS takes to process a bereavement notification.
USS bereavement contact details
Phone: 0333 300 1043 — Mon–Fri 9am–5pm
Online: USS contact form
Last verified: May 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0333 300 1043 (Mon–Fri 9am–5pm) or use the contact form at uss.co.uk. USS administers pensions for academic and professional services staff at most UK universities and higher education institutions.
You will need the deceased's USS member reference number (on any USS correspondence), full name, date of birth, National Insurance number, and date of death. If the deceased had a USS member account online, pension documents are available there.
USS provides a death-in-service lump sum for active members (typically 3 times pensionable salary). Retired members may have a pension guarantee period. USS will advise on what is payable based on the member's record.
A spouse, civil partner, or eligible dependant may receive a survivor's pension. USS defines eligible dependants broadly and may ask for evidence of financial dependence for unmarried partners.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
USS typically takes 4–8 weeks to process a bereavement notification once all required documents have been received.
During this period, accounts or services will typically be frozen until the estate is administered. This means no new transactions can be authorised.
USS is a defined benefit scheme with complex rules for hybrid benefits (members who have both defined benefit and defined contribution elements). Contact USS directly to understand exactly what benefits apply.
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Answer a few questions and get a personalised probate plan for £179.
Once USS receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
USS will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying USS
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying USS promptly protects the estate from unnecessary costs.
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