Farra is a death administration assistant for UK families. Get step-by-step guidance for registering a death, applying for probate, notifying banks, and managing bereavement admin. From essential documents to practical checklists, Farra simplifies estate paperwork and funeral-related tasks so you can focus on what matters.
This guide has not been checked against its sources
We re-checked our most-read guides against GOV.UK and the other official sources in September 2026. This one was not among them, so nobody has confirmed its figures, deadlines or process steps since it was written. Treat it as a starting point and confirm anything that matters on GOV.UK before you act on it.
When someone dies, notifying NOW: Pensions is one of the key tasks for the executor or next of kin. This guide explains exactly who to contact, what to say, what documents you will need, and how long NOW: Pensions takes to process a bereavement notification.
NOW: Pensions bereavement contact details
Phone: 0333 091 8612 — Mon–Fri 9am–5pm
Online: NOW: Pensions contact form
Last verified: June 2026
Spotted a change? Email our team if a number, email, or link on this page is out of date and we'll update it straight away.
Call 0333 091 8612 or use the online contact form. NOW: Pensions is a workplace pension provider that primarily serves small and medium-sized employers.
You will need a certified copy of the death certificate, the membership number from any NOW: Pensions correspondence, and your own contact details.
NOW: Pensions' trustees will review any nomination of beneficiary form. The pension pot is not automatically part of the estate.
For larger claims, the grant of probate or letters of administration may be required. NOW: Pensions will advise on this.
Once all documents are received and verified, death benefits are paid. This typically takes 4–8 weeks.
Have multiple certified copies of the death certificate ready. Banks and financial institutions each require an original or certified copy — you cannot usually pass a single copy between organisations. See our guide to how many death certificates you need.
NOW: Pensions does not publish a processing time, so we do not give one. Ask when you notify them, and ask for a reference so you can chase it.
Accounts or services are usually frozen until the estate is administered, which means no new transactions can be authorised.
If the deceased had a pension with an expression of wishes or nomination of beneficiary form on file, the pension trustees have discretion to pay outside the estate — meaning it may not go through probate. Contact the pension provider early to check.
Once NOW: Pensions receives your notification and confirms receipt, the account or service will be frozen and no new transactions will be authorised. Estate administration can then begin.
NOW: Pensions will confirm receipt of your notification and advise you of any next steps required to close or transfer the account or policy. Keep a record of all correspondence and reference numbers for the estate file.
Do not delay notifying NOW: Pensions
Direct debits and standing orders may continue to be charged after death. Some organisations treat the estate as the debtor for any charges incurred before notification. Notifying NOW: Pensions promptly protects the estate from unnecessary costs.
Related guides